The Kia DisAdvantage

The original travel plan for Moab this year was for Lindsay and I to fly to Salt Lake on Thursday night where our friends Judith and Glenn would be eagerly awaiting our arrival, having driven down from Calgary, for us to embark on the car ride to Moab the following morning after staying near the airport.

That plan changed somewhat when Lindsay learned of a client meeting she needed to attend the final afternoon of our planned trip. Not a big deal, we’d part ways at the airport, I’d go home to Chicago and she’d fly to Seattle for a client meeting and to scout for future houses. (Joking, joking – we’re not moving to Seattle, but if someone were to hypothetically get offered a job there, I’d hypothetically have our house packed in a weekend.) The plan changed again when Lindsay learned she needed to be in Houston for work the day we were flying to Salt Lake. Not a big deal, I’d keep my plan as is; she would add an early morning flight to Houston, work there, and meet me in Salt Lake.

While all of her work travel emerged, north of the border Glenn realized that they were looking at 18 hours each way to drive from Calgary. Thinking better of this idea, he booked a flight and rented a car.

Taking the most economical option (as is usually the case in the commoditized rental car industry), he elected to go with EZ Advantage Rent-a-Car. They offered an upgraded Toyota 4Runner for an additional $20 per day. He declined, seeing this as an unnecessarily large, gas guzzling vehicle, and instead took the Kia Sorrento originally assigned. Plus, that additional $20 per day could be used toward wine.

Unbeknownst to anyone, this was a mistake.

Based on the new and earlier flights recently booked by my travel mates, the final morning of the trip started at a nice and benign 4:03am departure from the hotel in Moab. We were all cheerful, some more cheerful than others with the discovery that Glenn’s phone was filled with 80’s sing-a-long music. Cheerful, that is, until the temperature gauge on the car started acting up. Thinking nothing was out of the ordinary – the car was still running fine. We continued. Somewhere between Provo and Salt Lake, Google maps directed us off the highway to get around an accident. That’s when the trouble started. Cars aren’t supposed to steam out of the hood. It quickly subsided so we went back on the highway, except the car didn’t want to accelerate. Trouble.

Glenn put the hazards on and took the first exit, hoping to find a gas station. With no gas station to be found we limped into an outlet mall parking lot right in front of a Columbia Sportswear store still hours from opening.

At this point, it was nearing 8:00am and Glenn and Judith had an international flight to catch at 10:00am. Let’s just say that EZ Advantage Rent-A-Car’s customer service center didn’t seem to match our sense and level of urgency. Our solution? Deserting the car in the Columbia parking lot with Uber to the rescue.

In the interim, Glenn was finally connected with someone at the car rental facility in Salt Lake City. By this time, they had little leverage. They could send a tow to pick up the car in the parking lot and we would drop off the key with the shuttle driver at the airport. There really was no other option, at least no other option that meant flights would still be made.

At this point, we had no idea what the cut-off was to check bags for an international flight, and honestly, knowing would have only added stress to the situation. How much stress we didn’t actually know until we got to the airport just in time for Judith and Glenn to hit the 75 minute cut off.

I’m not sure who’s at fault in this situation or if anyone is at fault in this situation. It’s been a long time since I’ve worried about a car overheating. So long, in fact, that it’s not something I remotely worry about. Maybe I should. Maybe Kias suck. Maybe EZ Advantage Rent-A-Car sucks. At the very least, their customer service sucks. Maybe we just got unlucky and shit happens.

What I do know is that Judith is a lot like my wife. Suffice to say, the good folks at EZ Advantage Rent-A-Car have no idea how lucky they are that our little contingency plan worked.

(Sorry for the lack of photographic evidence but the stress of the situation kept the camera phones in our pockets.)


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